Refund Policy

Last updated: June 2026

Publisher: ScrapPilot

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

1. Unused Credits

If you purchased credits but have not used any of them, you may request a full refund within 14 days of purchase. Once any credits from a pack have been used, no refund is possible.

2. Service Issues

If Scrappilot experiences a prolonged outage or material service failure that prevents you from using purchased credits, we will issue a refund or credit equivalent to the unusable portion. Contact us to report such issues.

3. Fraud & Abuse

We reserve the right to deny refunds if we detect abuse, fraudulent activity, or violation of our Terms of Service.

4. How to Request a Refund

Email us at contact@scrappilot.com with the email address used to purchase and your order details. Eligible refunds are processed within 5–10 business days.

5. Chargebacks

Initiating a chargeback without contacting us first may result in permanent account suspension. Please reach out first so we can resolve any issue.